TERMS and CONDITIONS
Slingsby Maps publishes maps, books, and digital products.
All orders are posted via South African Post Office (SAPO). South African
orders go by registered post or courier (your choice), overseas orders by
registered airmail. Post or courier and packaging charges are automatically
recorded with your order.
A VALID POSTAL ADDRESS must be provided with
all orders that are to be posted.
A VALID DELIVERY ADDRESS
and phone number must be provided with all orders that are to be couriered.
Under normal circumstances orders for delivery within RSA are delivered to
your local Post Office within four working days or less, from the date of
your receipt of your tracking number. Delivery of overseas orders may take
longer depending upon the country of destination. Courier orders are
overnight to major centres; other deliveries may take 2 days.
returned by SAPO as "Unclaimed" will ONLY be re‑posted upon receipt by us of
an additional R60 fee from the customer.
An email confirming your order
will arrive, followed by a second email to notify you that your order has
been dispatched, when you will also receive tracking details.
note that all products shipped are always the LATEST AVAILABLE EDITIONS of
such products; we do not supply previous or earlier editions.
2. Return and Refunds policy
Claims must be registered with us by email within 48 hours of receipt.
Correctly supplied goods returned for credit will be subject to a 30%
handling charge; this includes orders incorrectly ordered by the customer.
Refunds will be payed by Slingsby Maps by direct internet banking; you will
be asked for your banking details.
Goods must be returned in exactly the
same condition in which they were posted to the customer, including plastic
pockets, etc. Refunds will be processed within 30 days of the receipt of
goods returned. Shipping costs are not refundable; we reserve the right to
deduct from a refund any additional postal charges that may be occasioned by
the return of goods.
The provision of goods by Slingsby Maps is subject
to availability. In cases of unavailability, Slingsby Maps will refund the
client in full within 30 days. Cancellation of orders by the client will
attract a 30 % administration fee.
All personal details collected by our data centre will be stored securely
and will not be used for any purpose other than that for which the personal
information is received.
Slingsby Maps has strictly adhered to the
Statutory Information in the ECT act.
For the purpose of this clause,
“personal information” shall be defined as detailed in the Promotion of
Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
4. Payment options accepted
Payment may be made via Visa or Master Card credit cards, or by bank
transfer (inside South Africa) via PayFast or direct EFT. CHEQUE DEPOSITS
ARE NOT ACCEPTED.
5. Credit card acquiring and security
Credit card transactions will be acquired for Slingsby Maps by PayFast.
No credit card details are stored on this website.
Users may go to
https://www.payfast.co.za/security‑fraud/ to view their security
certificate and security policy.
6. Customer details separate from card details
Customer details will be stored by Slingsby Maps separately from credit
card details which are entered by the client on PayFast's secure site.
For more detail on PayFast refer to
7. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to
the customer is South Africa. Transaction Currency is ZAR (South African
Rand) only. International purchases made in US$ are automatically converted
into ZAR at the day’s exchange rate.
Slingsby Maps takes responsibility for all aspects relating to the
transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
9. Country of domicile
This website is governed by the laws of South Africa and Slingsby Maps
chooses as its domicilium citandi et executandi for all purposes under this
agreement, whether in respect of court process, notice, or other documents
or communication of whatsoever nature, 6 Rooikrantz Road, Lakeside 7945,
Slingsby Maps may, in its sole discretion, change this agreement or any
part thereof at any time without notice.
11. Company information
This website is run by Slingsby Maps cc (close corporation) based in
South Africa trading as Slingsby Maps cc and with registration number
2000/008056/23. Members are Peter William Orm Slingsby and Margaret Ann
12. Slingsby Maps contact details
Support: telephone +27 21 788 4545 or use the
Contact us form online.